Impossible to get the text or call and awful assistance


#1

Tonight I tried to help my wife opening a Revolut account. Unfortunately she couldn’t get neither the text message nor the call. So I asked the helpdesk from my account and the reply I got from this Rita was appalling, simply nonsensical totally unrelated words.
Think about it, they can provide no help.


#2

If you want to talk to a real human you need to type “live agent” in the chat :slight_smile:


#3

Thanks, I did so but got the reply “it could require 4 hours” :frowning:


#4

I think there should appear a link after some minutes “didn’t receive a code” or so. It did before.

Also: this is not unusual with automated SMS. I have fun with iCloud frequently. :man_shrugging:t3:


#5

I specified that even the call didn’t work. The chat is so slow it’s unbelievable. No problem, my wife will not open the account.


#6

Did you manage to talk to someone in the inapp chat?


#7

How? During the registration process there is no possibility and for normal customers they reply after hours. Too bad


#8

You wrote that 12hours ago :

So did you manage yo talk to someone?


#9

No. They just reply when you are not online and say “there should be a link from the app”. Anyway the system so far doesn’t work. Thanks for trying to help. I have seen there are many people with issues opening this account. When I opened mine, everything went flawlessly, I don’t understand why she doesn’t receive the sms nor the verification call. Basically she is stuck.


#10

Still nothing, my wife tried to use the chat that appears as you suggested but nobody replies. Are there phone numbers to contact them?


#11

We have solved this way: we have been forced to use a foreign, non Italian phone number. I can’t believe. Obviously NO assistance or whatsoever.