Implement real customer service

#1

Today I’ve experienced ridiculous wait times of 6+ hours just attempting to talk to someone. Looking on Google reviews of Revolut I can see I am not alone in having difficulty in this area. Maybe you just need more people replying to issues, or a more efficient way of doing it, but something should be changed so this isn’t an issue. It also seems crazy that the only way to talk to someone is via in-app messaging; bring in a phone line so people can speak to a real person with their voices!

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#2

What amount have on your mind to pay for premium support?

(I mean, you can’t usually have extremely low fees while having pretty expensive human support at the same time.)

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