The “soon” arrival of Metal Cards and all that comes with it, reminds me again that seems to be having their priorities wrong.
Before adding any more bells and whistles (like Metal Cards, Concierge Service, Airport Lounges and whatnot), please please please focus on the biggest problems you have:
- Improve support response times and quality dramatically.
- Communicate on what the status of you getting your banking license efforts is.
- No “soon” for you (I hope you get that reference). Please give reasonable outlooks and estimates rather than “It’s coming soon”.
- Fix features that people use daily, e.g. paying people via payment link and not forcing them to make a Revolut account to receive their money (this is broken for at least 6 month).
I’m sure there are more issues to this list, but I just wanted to point out what annoys me most, and I’m not even a daily Revolut user.
- 3D Secure
- real Debit Cards