I’ve just signed up for a new card, deposited £10, as that was the minimum amount, this was reverted so I deposited another £10, which seems to have been accepted. I queried this with an advisor, Rita, then to be told they’d be back in touch in 10 hours. Why have a ‘live chat’ support option when this isn’t offered out if hours?
I also took a photo of my UK passport and a selfie for account verification, the app says the documents will be reviewed within 10 minutes, 2 hours later it still says the same. First experiences count a lot and mine has been poor to say the least. I travel in 3 weeks and applied for the card in the recommendation of Money Saving Expert, should I not get a satisfactory response tomorrow I will be posting negative comments on that site and also on social media