Identity verification problem



I live in Dublin, Ireland and I cannot verify my identity since I don’t have an Irish passport. I am an Indian passport holder with valid Irish Visa and GNIB card. I submitted my GNIB card for verification and it was rejected, the app doesn’t let me upload any more documents for further verification. I have a bank account in Ireland and this happens when I try to use my Visa Debit card to topup my account in Euros. I tried the chat support but so far no response.

Any help is appreciated.



Hi @sriprasanna

As I can see our support team has helped you with this.

Please don’t hesitate to contact us if you have any further questions.

Have a great day.


Andreas K.


AndreasK, would you mind to clarify what to upload for verification in similar case?

(Non-EU foreign passport holder, live in Dublin, have an Irish GNIB card.)

Foreign passport? Irish GNIB card?

Best regards, Ilia.


Hi there. Apart from you passport you will bed to provide a photo of your right to remain in the EEA.