Identity verification fault


#1

I downloaded the app and applied for the card, which I understand is its way to me. However, in going through the process on my iPhone, I thought it a very good idea to click the Verify Identity button for topping up. However, since doing so, anything - anything - I do on my phone now cuts out every 60 seconds or so and I have to Touch ID to continue … but it opens at the home page so I have to start again and hope I can complete what I’m doing within a minute! Very, very annoying and frustrating. PLEASE HELP!!!


#2

Best to reply by email as response on my phone will cut out!


#3

Hi there.

As I can see your account has been verified. Some UK users won’t need to verify their identity, as we’ll do it electronically behind the scenes.


#4

Thank you for your reply. So how can I resolve the problem of cutting out and demanding Touch ID every minute? It has only happened since I clicked on that button.

If I delete the app and download it again without clicking on the verify identity will that work…… but will it send a another card to me? I only want one!

Barbara


#5

Barbara, could you please drop me a direct message?


#6

Thank you, Andreas. Please could you let me know how you would like me to do this. I can’t use my iPhone for SMS or any other means of communication because of the cutting out every 60 seconds.

Barbara


#7

I’ll send you a DM right now. No worries.


#8

What is the app that I need to open a DM? Can’t see anything that that has a notification waiting.
Sorry to seem ignorant - retired now but in earlier years worked for some time in IT building a platform but technology is moving toooooooo fast for me to keep up!

Barbara


#9

No :slight_smile: Check your inbox here!


#10

Whoops! Sorry. I presume that’s the Visit Topic hyperlink? But that takes me on to this conversation and a list of possible bugs that don’t include the issue that I have!

I just want my ‘phone back to normal!!