Identity Verfication


#1

Hey everyone, my identity verification has been in process for 24 hours. I’m wondering how long it normally takes to verify the identity (the app shows that it will notify within 10 minutes though:( ).


#2

Hey @ChiaHsinLee :slight_smile:

If the automated one (10 mins) fails, it can take up to 3 days :wink:


#3

Hi there. Thank you for your patience. I’ve escalated this issue to the relevant team which is better suited to help you with your request. Please note a member of the team will contact you via in-app chat shortly.


#4