Identification Issue


#1

Hi there. I tried to make the identification process. But it always doesnt work by the last step where i have to make a selfie. It doesnt matter if i use the drivers license, the identification card or the passport. In the chat nobody anser. Please help how can i finish the identification process


#2

What exactly does not work? The chat can take some time, just wait. And did you make sure you requested an actual person by typing “live agent”?


#3

Your ID document needs to be in good condition with an accurate photo, is it the case?


#4

Yes the documents are in good condition. By the last step where i have to make a selfie i can make the picture but the process doesnt go furter. It stops there and after a while im able to make another photo but nothing happened. I got now an answer in the chat and they forwarded me. I uploaded the pics in the chat. We will see when i get the next answer.


#5

Hello Same thing for me, it took the selfie but then doesn’t go further.
Cyrill can you tell me how you succeed?


#6

Do you have a message from the App?


#7

Hello,

No there is no message. The application face check has taken the selfie but is like frozen. The only action I have is to return, and then it asks me to do face check again.

I have android 6.0.1 on LeEco phone X829

Best regards


#8

Are you using the stock camera app ? If not try to uninstall the one you are using currently. If yes then try with another camera application.


#9

I did the registration over the chat. I don’t know what the problem exactly was.


#10

Then issue fixer :slight_smile: