Identification fail - French ID

Hello,I took as requested picture of my ID that is French but for some reason they ask me a visa (that’s make not sense at all). I am trying to contact the support via the chat but still waiting…and nobody help me.

Hi there. Please try to verify your account again. You don’t need to provide visa if you have eea documents.

Yes I know but i keep trying and doesn’t want to upload them. Keep saying try again…