Lately support is always complaining about the large number of requests and stating that as a valid reason for ridiculous waiting times.
Apparently Revolut thinks it’s perfectly normal to complain about having customers instead of hiring more support staff so I have 2 suggestions to solve this problem very quickly:
Fire all the staff that is constantly chit-chatting, twitting, facebooking, instagraming and other social media spammers, and hire support staff to address the urgent issues of your current customers. Or instead of firing and re-hiring you can just convert the staff. It’s not like the current support staff is highly trained anyway. If you already have more customers than you can handle, why do you keep spamming? Do you want to have the chance to annoy even more people? Do you want to have even longer reply times? It makes no sense! Stop spamming and start addressing urgent issues in proper time!
Stop sucking at what you do! On the first month I used revolut it was a good app because support only intervened when asked. I was able to max my account without any problem. Now support is blocking accounts every time someones farts. Stop pretending you know what you are doing and let people use the app. Intervene only when you are asked to and you’ll see everything will be easier and support requests will reduce and therefore waiting time will also reduce.