ID Verification


Hi, i was told that my ID verification wasn’t successful and I don’t know why it wasn’t. Am I able to submit my ID copy through emails or other mechnaism?

ID verification still in process over 2 weeks now

Hi! I think I’m in the same situation and I don’t know what to do. It says that they are checking my documents but now it’s been 48 hours checking and nothing. Any idea of what to do?


Hi there. I’ve escalated this issue to our compliance team as they will be better suited to assist you with this matter.

@irenemona We are sorry for the delay in getting back to you. We have responded and resolved your query. If you need anything else, please let us know.

closed #4