ID Verification


#1

Hi, i was told that my ID verification wasn’t successful and I don’t know why it wasn’t. Am I able to submit my ID copy through emails or other mechnaism?


ID verification still in process over 2 weeks now
#2

Hi! I think I’m in the same situation and I don’t know what to do. It says that they are checking my documents but now it’s been 48 hours checking and nothing. Any idea of what to do?


#3

Hi there. I’ve escalated this issue to our compliance team as they will be better suited to assist you with this matter.

@irenemona We are sorry for the delay in getting back to you. We have responded and resolved your query. If you need anything else, please let us know.


#4