ID verification processing two months


Hello, I have a problem to verify identity. Since a couple of mounth it’s say to me “we are currently reviewing your documents the review process will take up to 10 minutes.” My limit of 1000€ is almost reached. Now my money is not available to me.


Hi @Brglez,

Thank you for letting us know. I have contacted you via the in-app support chat to help you verify your account.


Andreas K.


All sorted!

Please don’t hesitate to contact us if you have any further questions.

Have a great day.


Andreas K


@AndreasK I have also contacted via the in-app support option to get my account verified, but I have not yet got any response.
Can you please help me with the same?




So i just download Revolut, because i’m really interested about the app.
But my identity can’t be checked. I tried since yesterday the app is examinating my document and nothing happened.
Can you help me please?

thank you,


Hi there.

I’ve escalated this issue to our compliance team as they will be better suited to assist you with this matter.


I have the same issue with verification, however no one in chat support answering. Is it like usual thing ?


Same as above. Stucked for about one day now. In-app chat is not working at all.


I can see your account fully verified :slight_smile: