ID verification issue


I got a card for my wife (she is Thai, living in Belgium for 25 years now, with both Thai ID, passport, and Belgian ID)
Verification has been stuck for days now, no response via chat. Topped up 50 eur :frowning:
She is quite annoyed with this, can it be solved?


Time on verification can vary an nobody knows what is depending on (ie. In my case it lasted a week).
So if don’t want to wait you can:

  • use in-app support,
  • send them DM by Twitter or Facebook
  • ask @AndreasK for help


We are sorry for the delay in getting back to you. We have responded and resolved your query. If you need anything else, please let us know.