Hi, I contacted your support chat and I didn’t get any reply. I have been trying to confirm my ID to activate my card but when I take a picture with your App the image is not clear and not focused. Is there any other way? Could you help me verify my identity, asap, please? Thanks
Let me first apologise for the delay in getting back to you.
I can see that an agent has helped you out 
Please don’t hesitate to contact us if you have any further questions.
Have a great day.
Regards,
Andreas K
2 Likes
Thank you for your message, Andreas
Fortunately, this issue has already been resolved
Wishing you a great week. Best Wishes,
Inês