Id scan unfocused

Hi, I contacted your support chat and I didn’t get any reply. I have been trying to confirm my ID to activate my card but when I take a picture with your App the image is not clear and not focused. Is there any other way? Could you help me verify my identity, asap, please? Thanks

Hi @InesSoutoGoncalves,

Let me first apologise for the delay in getting back to you.

I can see that an agent has helped you out :slight_smile:

Please don’t hesitate to contact us if you have any further questions.

Have a great day.


Andreas K


Thank you for your message, Andreas
Fortunately, this issue has already been resolved :slight_smile:

Wishing you a great week. Best Wishes,