Id scan unfocused


#1

Hi, I contacted your support chat and I didn’t get any reply. I have been trying to confirm my ID to activate my card but when I take a picture with your App the image is not clear and not focused. Is there any other way? Could you help me verify my identity, asap, please? Thanks


#2

Hi @InesSoutoGoncalves,

Let me first apologise for the delay in getting back to you.

I can see that an agent has helped you out :slight_smile:

Please don’t hesitate to contact us if you have any further questions.

Have a great day.

Regards,

Andreas K


#3

Thank you for your message, Andreas
Fortunately, this issue has already been resolved :slight_smile:

Wishing you a great week. Best Wishes,
Inês