Hi, I have a credit balance on my last electricity bill, but VATTENFALL refuses to pay out to my Revolut account (LT04 …), because it is not a german bank account, thats what they told me today by telephone. I know that they are legally required to accept every EU bank account, but what can I do? Request by letter or should I hire a lawyer? Has anyone any experiences in such cases?
You could follow the steps in the attached article
The Wettbewerbszentrale is responsible for this.
More information also here:
Hopefully, informing Vattenfall that you’re going to file a complaint with them will solve the problem for you already.
@Frank, just faxed a letter with a request for immediate payout and an explanation of IBAN discrimination to Vattenfall, also reported the case to the competition center (Wettbewerbszentrale), as suggested. Now I’m waiting.
@Graham_Lees @Frank Thank you so much for helping out
@Kamika242 Hope this helped
Yes, it was helpful, but I can’t mark one of the answers as solution, because every answer was the solution!
@Kamika242 Am glad it helped