I’ve been trying to contact support since 13 March


#1

I have been trying to contact support since the 13th March to up my limits. I belive there is a bug beacuse usually response is quick. I have tried to contact them on facebook & Twitter, no luck :slightly_frowning_face:


#2

Hey Chris

Did you get past Rita? If not type “live agent”. If the chat is stuck you can try and reset it by typing “resolved” and then “live agent” again


#3

Just tried that, did not seem to work. Live agent autocorrect to Love agent.

EMBARRASSING.


#4

Thats your phone though :wink:


#5

I think I have replied to your direct message on Social Media.


#6

Yes, Andreas thanks for that. I replied back with a screenshot. System saying Assigneed but no one has spoken to me yet.


#7


#8

I believed you after your first message :slight_smile:


#9

An agent will be with your shortly. Please allow time.


#10

Hi there, I have also had the same issue since the 14th March, I have passed Rita and tried the Resolved / Live agent trick with no luck. Could you please advise on how this can be resolved? Thanks


#11

Contact them on Facebook message they will get back to you. Not sure what the problem was.


#12

Hi there. Thank you for your patience. I’ve escalated this issue to the relevant team which is better suited to help you with your request. Please note a member of the team will contact you via in-app chat shortly.


#13

#14