I transferred a large amount of monies 18 days ago and despite talking daily with revolut customer service I have made no progress in tracking down the money. I have been told that the transfer was done via a local payment and therefore it cannot be tracked. How can this be? Surely there must be some protection for your customers? I have had to repeatedly check details with the beneficiary and there bank, it has been confirmed that they have not received the payment bit is it being processed and they are shocked that revolut are unable to track the transaction.
Has anyone had any similar experiences?
Can someone please offer me another suggestion or can revolut do their job and find my transaction.