I topped up the card two weeks ago and my transfer still doesn't show in Revolut


#1

I have a UK Barclays account, and used it to top-up my Revolut card a couple of weeks ago. Usually, my transfers from Barclays to Revolut are immediate, but this time it hasn’t been. My UK account shows the money has gone out, but the Revolut app doesn’t show signs of having received it. What should I do?


#2

HI @lauravilaca,

There is a 750£ transaction limit after which our users have to verify their identity with us. If you go to the Profile section of the app and verify your identity there.


#3

Right, I see. I’ve just done it and the transfer went through. Thank you!


#4

Great! Enjoy Revolut!

Please don’t hesitate to contact us if you have any further questions.

Have a great day :r:

Regards,

Andreas K