I transferred a large amount of money on the 2nd November and there was a typo on the account code. It has not reached the beneficiary and it has not been returned by her bank. Her bank say they need Revolut to issue a dispute . Revolut tell me they cant. I am now stuck without redress and no way I can see to get this money back.
I would like others to be aware about the risk resulting from a simple typo and revoluts inabilty to help.
Dear Andreas
I can see your reply.
We would advise liaising with the beneficiary bank directly to see if they have rejected the funds already, and can provide proof of rejection that we may be able to use to locate the funds back on our account.
The issue is that the beneficiary bank will not talk to us and ask that our bank issue a request. The beneficiary has also contacted her bank and they have given her the same answer. We really do seem to be stuck here and I so think this danger needs to be highlighted more than it is to your customers.
Regards
Jane Sandall
But they say they need a request for this from Revolut or your processor. I cant request this as I am not their cutomer.
Are you able to help at all?
Regards
Jane Sandall