I got an ATM withdraw error but the amount was discounted from the card!!!


Hello, tonight I charged my card (after 3 attempts) and then I went to an ATM to withdraw 40€. The machine gave me an error but the money was discounted from my card.

What can I do to get my money back? Still waiting for the love chat to answer my questions… I am very worried.

Any help? Thanks


Hi! For now, I can only recommend waiting, as it can take a while for the failed withdrawal to get processed. I’ve too had a few blocked transactions and it took anywhere from 10 minutes to 1 day to get the money back. If you don’t get them until tomorrow, I suggest contacting support, the Sat-Sun schedule is 12pm - 6pm UKT. Hope you’ll sort it out! :smiley: