I forgot my passcode

Hello, I am having trouble trying to log in to my account. I forgot my passcode and changed my phone recently, so i don’t have it saved anywhere. I have tried to reset it but after the asking for a selfie I always get an error when I am asked for the 6 digit code I should have been sent. Thank you!

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@lame Hello, Welcome to the community. :wave:

We are sorry for the trouble you’re going through at the moment. :slightly_frowning_face:

Have you tried the basic troubleshooting yet?

  1. Make sure your Revolut app is updated to the latest version available
  2. Clear the device’s cache:

iPhone: ‘Settings’ → ‌’General’ → iPhone storage → search for the Revolut app → select ‘Offload app/clear cache’

Android: ‘Settings’ → ‘Apps’ → search for the Revolut app → click on the app → tap ‘Storage’ → clear cache

  1. Close the app (close it completely from the app switcher)
  2. Turn your device on and off
  3. Try with both Wi-Fi and mobile data — ensuring that network connections are strong and stable
  4. If none of this helps, use an alternative device (if possible)

Once you complete the basic troubleshooting steps, we would request you to take a selfie once again and let us know if that works. :pray:

Veda | Community Team

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