I don't receive the text message to get the app


#1

Hey,

I introduce my phone number to get the app, but I never receive the message.

Can someone help?

Thank you
Filipe


#2

Is your phone number from EEA?


#3

Its Vodafone, I’m in Portugal


#4

Can you please delete and reinstall the app?


#5

yes. Its done, deleted and reinstalled


#6

And how about the effects?


#7

Still don’t receive the message


#8

Ok, have you tried to tap “Haven’t received message” add to choose another authorisation method? (By call-strongly recommend or by support)


#9

I don’t have that option on my app … Just have the option to insert the code or “have you changed your phone number”


#10

After the code is sent, wait a minute or two, “didn’t receive code” should then appear.


#11

After one minute of wating text “Don’t have an SMS” or something similar should appear.


#12

@redi @Frank I got it, its working :wink:

Thank you guys


#13