I’ve been using Revolut with no issues for over a year.
I’m very disappointed to say this has now changed and I’m considering whether to continue using it in the future
This week, I’ve had a top up via bank transfer on GBP swift account and the money didn not appear in my app.
This was more than 3 days ago, I contacted customer service via the in-app support. I’ve provided the transactions confirmations with screenshots from by bank account.
I have received no help at all from the customer service live agent - simply silence.
No justification or problem solving was provided and the money never appeared.
I have also posted this on revolut facebook.
I would like real customer service help to get this sorted asap.