i have a question. How do you verify your top up card by camera? because I stand over my card with my camera about 5min. All four sides were green absolutely nothing is doing. so who know other solution how to verify my top up card?
Sometimes camera verification fails, especially if the embossed details are faint, or a non embossed card is used, like an Electron visa debit card. I approached support and they asked for a bank statement copy related to the card showing my name and address. That worked and they manually verified my card.
Be aware however that currently support is overwhelmed due a processing problem yesterday and the support time may be considerable.