i cant verify my top up card!!!


#1

i have a question. How do you verify your top up card by camera? because I stand over my card with my camera about 5min. All four sides were green absolutely nothing is doing. so who know other solution how to verify my top up card?


#2

Sometimes camera verification fails, especially if the embossed details are faint, or a non embossed card is used, like an Electron visa debit card. I approached support and they asked for a bank statement copy related to the card showing my name and address. That worked and they manually verified my card.

Be aware however that currently support is overwhelmed due a processing problem yesterday and the support time may be considerable.