I can't transfer/top up any money and support is offline


#1

I left the UK yesterday morning to fly to Dubai, before doing so, I tested my Revolut card and topped up some money which worked fine. Since arriving in Dubai, I have tried topping up with more money which didn’t work, and also tried a bank transfer which hasn’t worked either. The money from the bank transfer has left my bank account but not credited my Revolut account. I have contacted my bank who can’t see any issues their end. My friend with me has done exactly the same thing and has all worked for him??


#2

Ensure your device has a proper working Internet Connection. I was on board a cruise ship last week where it seemed the IT had blocked the port Revolute works on. (In Europe)

Whilst I had plenty of bandwidth for surfing the web or using social media (streaming was specifically denied) my device would not connect or update from the Rev servers.

I had to wait until I went ashore.

Maybe you are facing the same issues?


#3

Hi @Kyle1012,

As I can see your transfer has reached your account. Bank transfers from UK accounts take up to 1 working days.

Best,

Andreas K.