I can't charge my account with my card


I want to charge my account with 10e to get my new card, but they say " your card could ot be authorised, Please contact the support." How can i contact the support ?


From within the app. More --> Help --> Support chat.


Is the 3D secure of your card active?


I think so, is this a probleme ?


Make sure your account is fully verified.


My account is fully verified now and still doesen’t work…


Hi @thomcop.

Please make sure that you are entering the card details correctly and try again.