I can´t verify identity

Hi, I download yesterday the app for the first time and I would like to order a card.
Any time I try to verify the identity and take the picture of my id, the app closes automatically. Can anyone help me please?


Hi there. I’ve escalated this issue to our compliance team as they will be better suited to assist you with this matter. Thank you for your patience.

Will they contact me? by phone? by the chat app?

Hey @Erika :slight_smile:

You’ll receive an answer through the in-app support chat or just get your account unblocked :wink: