I can´t verify identity


#1

Hi, I download yesterday the app for the first time and I would like to order a card.
Any time I try to verify the identity and take the picture of my id, the app closes automatically. Can anyone help me please?

Thanks,


#2

Hi there. I’ve escalated this issue to our compliance team as they will be better suited to assist you with this matter. Thank you for your patience.


#3

Will they contact me? by phone? by the chat app?


#4

Hey @Erika :slight_smile:

You’ll receive an answer through the in-app support chat or just get your account unblocked :wink: