I can’t use my account because broken camera can’t verify photo

Hi I try to log in from my apps but it wants to verify me by taking selfie but my camera is broken and because of that I can’t log in can anyone please help me to get rid of thi

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@Sharkar007 Hello, Welcome to the community. :wave:

I understand your situation - a broken camera can definitely be a hurdle.

While we prioritize keeping your account secure could you please access the app on another phone or tablet with a working camera, you can try logging in to your Revolut account there and complete the selfie verification. Once verified, you can then use your main device normally. :rocket:

Veda | Community Team

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I can’t manage another device it’s really frustrating because I can’t log in is there any way to resolve it?

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@Sharkar007 I understand your frustration completely. I would advise you to please contact us via help@revolut.com so that we can look into this issue and resolve this asap.

Veda | Community Team

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I sent the email but it still doesn’t have any reply