Recently, Revolut offered free cards to new members for a week. I shared the link with friends and family and some of them decided to give it a try. WHAT A MISTAKE!
Once you create a new account you need to top it up with money before you can order a card. But you can NOT use your money before you verify your identity. My sis failed to verify her ID and now she can’t get her money back. Support insisted in ID Verification (which failed already) and stopped responding after that, it has been a week without any answer. The lack of support is destroying this company.
I am reporting REVOLUT with the FCA
UPDATE: I was crying at loud for support from Revolut here because I couldn’t believe that the in-app support can be so so slow (we are talking about days and not hours). After all the noise this post created support contacted me to fast track the issue and their final answer was the following:
“Before terminating the account, please note that we store your information for 5 years to comply with the anti-money laundering act of 2007. During this 5-year period you’ll be unable to make another Revolut account. For this reason we strongly advise users not to terminate their Revolut account. You might not be fully satisfied with our services at this very moment, but we’re working hard to improve these every day and bring our users more features. You never know whether you may wish to continue using our services in the future. So by at least by not terminating your account you keep this option open, and it won’t cost you anything!”
It was never my intention to create such confrontation between users, I wasn’t aware of the level of tension in this forum and about certain users that claim to “help” others by trashing people in need (calling them “special” users) and defending Revolut at any price (with dubious arguments). Luckily, there were others that did offer me advice and guidance to make up for the lack of support from Revolut, thank you.
Moderators, please close this thread.