I am not receiving the 6 digit code for verification


#1

I changed my phone and I had to download the revolut app again. When I want to enter the app they ask for my phone number, then my pin, then a 6 digit code that they are supposed to send me through a message or phone call. I am not receiving anything and I do have coverage. What should I do to enter the app??


#2

Hello @celiacharon,

Could you please let me know if you have created two accounts, one with the old phone number and a second one with the new number?

Best,

Andreas K.


#3

Hello Andreas,

Thank you for answering so quickly. I finally received the messages with
the code but it was too late to use it. I think it might be a problem of
coverage after all. So I’ll try to do it some place else and I’ll get back
to you if it still doesn’t work.

Cheers,
Celia


#4

Hello,
@AndreasK could you please help me solve a similar problem. I need to transfer funds kind of urgently an haven’t recived the cod in seven hours. I would be really grateful if you could help. I thank you in advance.

Have a nice weekend,
Sebastian


#5

Sure! Let’s get in touch via a direct message.


#6

I have a valid and confirmed account with Revolut.
I have recently switched phones (from Android to iOS), after installing the Revolut app the 6 digit verification code is never send to my phone.

Any suggestions how to fix this, as I’m currently unable to use the Revolut app.


#7

I’m having the exact same issue, Revolut! Please get in touch with me soon.


#8

Revolut, please, somebody help, I need to send my rent money asap.