Well, that is weird, sorry Mike
For me that was very easy.
- Sent “I want to opt out for sharing my data with credit bureaus” (to Rita or live agent, both worked)
- Immediately got a automatic confirmation of my request, in-chat
- the day after I got the confirmation I was opted out (in-chat with notification), done!
Try to get a live agent and ask again if you’re out or not…