I’ve just received this email from Revolut:
(i) credit bureaus, to help us better assess your financial circumstances (to opt out of sharing this data, please reach out to our support team via the in-app chat); and
(ii) social media and analytics companies, for marketing purposes (to opt out of sharing this data, please use the toggle under ‘Privacy’ in your dashboard settings). Make sure you update your Revolut app to version 6.15 through the App Store to be able to use the toggle.
Guys, this is not cool. You know full well that people mostly don’t read these emails. But even if they did, why did you make it harder to opt out of I) than out of II)? Why don’t they both have a toggle?
Now the important bit: even if you had emphasized the change more and made opting out easier, it would still be wrong to auto opt in people into sharing their information with third parties.
I see this as a sleight of hand from you. It’s disappointing. It means one can’t relax knowing you have our best interests in mind, but has to be careful and vigilant constantly or you’ll expose our information to who knows whom. Trust is all you have in this relationship, and you’re damaging it with moves like this.