Hello there! I activated the Premium future by mistake (very easy to do so) and can’t find were to cancel it. I want to cancel it and order the normal card, not premium! Please help!
I activated Premium by mistake! How can I cancel it? Please help, in app support doesn't really work!
Use in app support chat …
Go to more then help and last bit chat to us
Type in chat : live agent and someone will be with you…
Tough waiting times vary…
Explain your problem and support team will cancel it for you.
Have you ordered premium card already ?
Some fees might be involved to cancel .
I tried that, but Chat is offline since yesterday! I can type but can’t send the messages. This is pretty upsetting for a mobile banking app!
What do you mean by offline? Did you type “live agent”?
Yes. Nothing happens! I type but cannot send! wtf
Can you post a screenshot?
And if you hit the return/enter button? Have you checked if you have the latest version of Revolut installed?
Cannot press the button, is deactivated! Yes, I have the latest version!
Not the send button, the enter button.
Enter button jumps to the next row
Man, I get really pissed! Are there no admins here?
Alright, that seems to be an issue with that Android setup then. I’d try it with a another device if you have one handy.
Now i have to change my phone, lol. Is there no other way to open a suport ticket?
Try to completely close the app and open it again. See if the chat (which is open 24/7) shows online this time. If it doesn’t, try reinstalling. If it still doesn’t, please contact through Twitter:
I’ve sent them a message on twitter and now restarted my phone to see if it works. Thanks!
Hope that works
Keep in mind that as long you’ve informed of your wish to cancel within the established period, according to the TOS, you’ll be fine
Must be a technical glitch. Could you try over 3G/4G and fully exiting/accessing the app?
Else, as mentioned, try over Twitter
Try to hide the onscreen keyboard with your Android-“back”-button first.
This should reveal the “send” button in the App.