*** HURRY UP *** Get a free contactless standard card PLUS free delivery


#1

As a new customer, recently I received an invitation to get a free contactless :r: standard card (nothing special in this but) PLUS free delivery. I thought wow :crazy_face: they really want to keep new customers happy. I immediately applied for it but could not get it. So I asked the online support twice why, and they say sorry that special offer is gone. WHAT?? In less than 1 hour…?? Yes!

But then afterwards I realized the :r: online support were wrong. I could not get the standard card with free delivery only because the address of delivery was different from my actual location. So I just had to change the address of delivery and I could get it, but when I realized that, it was too late and I missed that special offer.

Anyway, it’s not the first time the :r: online support has not been professional with me.
Is it always like that at :r:?? I am asking old experienced customers.


First class job from support!
#2

Hi there!

Thank you for your feedback @KIMW.

Please let us apologise about this, definitely not the kind of service we strive to provide.

The least we can do to rectify this is to offer you a free card with standard delivery. Please go Card section and order a physical card with standard delivery and let me know to refund you the cost.

Best,

Andreas K.


#3

Hi,

Great. Thank you. I did order the card.
Something else.
I thought the first virtual card was free but I try to get one and I am asked to pay for it. Why?


#4

Virtual card isn’t free. You pay for every card slot, both for plastic and virtual. The FAQ lists this fee under the Spare Card section.


#5

To clarify:

1st card: free
2nd card: spare card fee

(Doesn’t matter if physical or virtual. + shipping cost if applicable.)


#6

We’ve refunded you the cost of your first physical card.

Free card is only the first virtual card (when you do not have any other cards)!


#7

@KIMW

Then you start a chat with someone from support, check how many days they are working. Would you expect a professionalism if you see some hipster is working for 2, 10, 20 or 45 days?


#8

@AndreasK
Thank you very much.

@Frank
Very clear. thanks.


#9

My pleasure :slight_smile: Enjoy Revolut!


#10

I applied for this free offer, never got the card either, dont think I was rejected.


#11

As a “long time” user of Revolut, I really think that we should have the possibility to order a virtual card without costs…


#12

#13