As a new customer, recently I received an invitation to get a free contactless standard card (nothing special in this but) PLUS free delivery. I thought wow they really want to keep new customers happy. I immediately applied for it but could not get it. So I asked the online support twice why, and they say sorry that special offer is gone. WHAT?? In less than 1 hour…?? Yes!
But then afterwards I realized the online support were wrong. I could not get the standard card with free delivery only because the address of delivery was different from my actual location. So I just had to change the address of delivery and I could get it, but when I realized that, it was too late and I missed that special offer.
Anyway, it’s not the first time the online support has not been professional with me.
Is it always like that at ?? I am asking old experienced customers.