I just installed the Revolut app (Android) and created an account. Now that i launch the app the only thing I’m allowed to do is verifying my identity, which I’m not able to do because of my camera…
After uploading documents I got a message saying it was unable to verify my identity, even though pictures looked correct (for a broken camera)
It seems I cannot do anything on the app as long as my identity has not been verified.
Use a different camera, upload the photos to your smartphone’s camera roll and send sharp, well lit, readable,photos of your documents via support chat.
I also have a broken camera, does not allow me to use my front camera and everytime I try to set it up on my friends phone it keeps bringing me in circles. Can I just send photos of my passport to someone?
Hi, I have the same problem. With my front camera broken, I am unable to login to the app after I had my phone re-installed. Obviously, the access to the in-app support is not possible. Can someone please assist?
Hello.
Sorry to post on your topic.
Somehow there’s a bug and not everyone is allowed to post topics on revolut community.
I have a similar bug.
The app require me to authentificate with my face.
It takes the picture and then roll back to “Let’s take a selfie”.
I’m unable to log in.
Unable to contact support.
Unable to post a topic.
My front camera is broken and I can’t verify my identity and can’t get hold of anyone to talk to. already have money in my account and need to access it ASAP what can I do ? Please help
Dear all,
My camera is broken as well.
A friend took pictures of my id card and my face, together but I can’t send them using the app.
And I can’t have access to the chat as well.
How to confirm my identity then ?
I did the camera verification bit and nothing. Still can’t get in. I’ve forgotten my passcode as I have a new iPhone as was using facial recognition. Must happen all the time!! I don’t know what to do as I’m in a catch 22. Any ideas please?
I am having the same issues. My selfie camera is broken so I cannot compete verification. I don’t understand why revolut won’t let you use both front and back cameras??
I have a new Samsung Tablet but have been trying for 3 hours to take a photo of my passport with the revolut camera. My tablets camera works fine. Chat support has not resolved it