How to get revoult account back when you broken your phone abd can't scan barcode from parents phone

I have my Revolut kids account but my mum recently broke her phone.
I know all the log in details but when I put the pin code on the last bit it says scan qr code from parents device and thats not possible please help me.

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Hello @Faithogunshile1342 Welcome to the community. :wave:

We are sorry to hear about this. I would request you to contact us on help@revolut.com so that we can investigate this further and resolve this asap. :pray:

Veda | Community team

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