How to get card?


#1

I have set up my account and put some money onto it but I am unable to get a card. A reminder e-mail suggests I use the app but this sends me in circles - Select a delivery method/Free just takes me to two options: View Upgrade options and cancel. Where is the free delivery option?


#2

Except when there are special offers for new customers, you cannot get a physical card for free. If you have a free account, you need to pay for the card to be sent to you. If you have a paid subscription, you can get a card without paying any more.


#3

Thanks for responding. The display suggests that delivery is free but I see now that it isn’t.


#4

Yes, it’s all a bit muddling. Icd like to hope that’s incompetence rather than malice, but I do suspect they deliberately give the idea that the card is free. No-one else, not even Starling with there identical design of fancy packaging of the posted card, charge for delivery.


#5

Yes the ‘click here for free card’ certainly gives that idea!

Thanks for responding and have a good day.

David Fox