How to find out why card has been declined?


#1

Hi,

I tried to order some small computer-parts “directly from the manufacturer” (aliex…). As usual, I tried to pay with the revolut-card. Sadly, this time it has been declined (“issuer declined the card” - popup-error disappeared before i could make a screenshot)…

Ali-Support can’t help as it was the issuer-side, but I can’t see anything within the App…

…how can I find out why the card has been declined? IF there is a way other than contacting support?


#2

can you see the declined transaction on the revolut app?
(I have a dedicated virtual :r: card for aliexpress and use it at least twice a week)


#3

Yeah it appeared a minute ago… says “please contact support for more informations”… so be it.
Hope I don’t have to wait for next year until an agent can help :wink:


#4

…only two hours and a few minutes, BUT:
apparently, there were some technical difficulties at revolut leading to the card being declined…

(also that might be the reason why the declined payment appeared delayed in the app)


#5

retrying worked?

twenty-twenty


#6

used the TW-card instead…
there were some percent off of the items, the promo ended long time before support answered…