Can you please tell me how to close my account? Support is unresponsive, and I don’t see any information on the help centre.
Thank you.
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You should find that support is slow but not unresponsive. They will get back to you eventually.
They did get back to me but they’ve been silent for hours and my chat history is now blank (all previous messages gone).
They also said I’d need to get my accountant to sign a letter to close the account. I’ve never heard of this requirement from a bank before. My accountant’s time isn’t free. I want to double-check this.
My accountant confirmed that the request to provide a reference to close an account is extremely odd – the information he provided is available on Companies House, but there was apparently no getting around this requirement.
I’m pleased to say the account has now been closed, anyway.
If anyone at Revolut is collating feedback, here are the reasons for leaving.
Terrible interface for transactions
Deactivated all debit cards in December, just after setting up, forcing us change the card details within 20 days on every single site over the festive period (extra admin I don’t need at Christmas or at any other time)
No support for Direct Debits despite promising this for 9+ months – the killer
No support for PayPal
No IBAN personal to us (admit I have not checked recently if this has changed, we decided to leave a while ago)
Expensive monthly fee for what is basically a beta version of a bank
Flimsy support - I like live chat for most things but operating a business account via live chat alone is not OK
Slow chat support / abandoned chats
Chat operators are customer service reps and seem to lack banking experience
Incorrect names on debit cards (which we paid for), multiple requests for replacements ignored
Difficult to get basic things like a phone number or contact email address
We were also dismayed at the exchange when we asked to close the account:
My reason: We aren’t really using it
Chat operator: I can see you are using it.
I should not have to argue the toss to close a bank account. It is our right to do that.
Things we liked
FreeAgent integration
Farewell and good luck folks!
2 Likes
please update us on that.
I am facing the same issue after a mess around change of country, phone number …but Revolut is still asking for money to fill in my account.
How could I stop the account and more importantly direct withdrawing?
Hello, first I don’t know if I am at the right place (but I didn’t find how to create a new topic).
However, I would like to close my account. I have already tried in the past on the app but it seems the bot didn’t work and today I saw that I still have my account. But now I have changed my phone number and I can’t access to this account anymore (so I can’t do it). How can I do ?
This account is empty but I think it would be better if it was closed.
I closed my account in Revolut sometime back. I have not got any confirmation regarding the same. How do I communicate with someone to confirm that my account is closed
I have been waiting all day to close my account but I cannot because I have an ‘unresolved chat’ – it is ‘unresolved’ because no one from the support team is responding in order to resolve it!
There is nothing I can do and no way of contacting support.
I want to close my account. I have downgraded, and the balance is zero. The Live agent doesn’t answer. Please close my account ASAP. Even though I have downgraded to standard, it still says that I have premium. I didn’t want the premium plan for this year, but Revoulut just charged me automatically. Now I want to close my account that this never happens again. I have waited for the live agent for hours now with no answer.
This is the worst customer service ever. I want to close my account at get my $120.00 back. Thank goodness that’s all I put in.