- I tried to receive support - automated messages from Rita
- Requested live agent, no contact for hours
- Once I get contact apparently my problem is moved to the relevant department
- Days later I still don’t have support and now can’t contact anyone to talk about the issue as Rita and previous live agent do not respond to anything - I’m assuming because the original problem was not solved - but it never will be.
What do I do?
You can improve this by not opening cases that aren’t addressed by someone (or a case manager who might receive notifications). Now I’m waiting for nothing, but have no way of contacting anyone on the support team.