How long to confirm ID


Hi Team, can you confirm how long it will take to get my ID validated? I am travelling tomorrow and can’t lodge funds until my ID has been verified?


Usually it will happen within 10 minutes (thats my experience helping about 10 of my friends getting on). In case the automatic validation system fails and you have to use in app Chat, then it might take a few days.

However, you don’t have to be in the same country as you credit card in order to add it for topping up.


Hi there. Thank you for your patience. I’ve escalated this issue to the relevant team which is better suited to help you with your request. Please note a member of the team will contact you via in-app chat shortly.

closed #4