How long the verification is going to take ?!!


Im waiting since yesterday to get my verification accepted ! I try to reach an employee since this morning with out sucess.

I need to transfer my money back as soon as possible so give me contact with one of your employee.

I am very disapointed with your app and how slow your customer service is. You do not play with people’s money.


I’ve been waiting for more than 30 hours :thinking:


Did you top up your account before being verified? If yes, you should NEVER do that.
I’m very happy with the application although it’s true that sometimes support can be slow. Nevertheless if your ID verification is fine you would quickly get access to your money.


Hi there. We are sorry for the delay in getting back to you. We have responded and resolved your query. If you need anything else, please let us know.