How do I get a response from online support??


#1

I have made a payment to my account four days ago. No sign of it being credited and NO ONE has responded to my dozen or so online queries since Wednesday. I am desperate. What do I do???


#2

Hey @Kimh :slight_smile:

This topic probably accounts for 80% of the topics in the last few days. Please check this:


#3

Hi there. Thank you for your patience. I’ve escalated this issue to our compliance team as they will be better suited to assist you with this matter. Please note a member of our compliance team will contact you via in-app chat shortly.


#4