How do i Cancel premium

I feel like I’ve been misled. I only joined premium to buy Bitcoin - to then transfer it to any exchange and buy other crypto however I cannot remove from here so little point. I have been subsequently asking to cancel but revolut chat bot seldom replies and doesn’t transfer me to a person. I’d like to have my premium charges refunded as I’ve been misled and messed around however it seems that revolut will charge me to cancel. I also want to keep holding the Bitcoin until the price recovers as to sell now would be at a fair loss.

https://www.revolut.com/faq#how-do-i-cancel-my-premium-subscription

When did you sign up?

Though saying “misled” might be a slight exaggeration. Things are pretty much explained at https://www.revolut.com/faq#how-do-i-transfer-my-cryptocurrency-interest-to-another-wallet

say ‘live agent’ in the chat

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This info was not made clear at the start. Thanks for your response.