Here’s a good reason to avoid premium

[capital]

@minimim

Put another way, if you had to choose, as Joe Bloggs consumer, between HSBC, First Direct and Natwest, how would you choose?

HSBC UK.

It has historically had a very strong balance sheet, a well-diversified global business and is one of the few universal banks that didn’t need bailout money.

@minimim

If you’re locked out of your account because CS is incompetent, you’re going to be slightly less bothered about the feature set. See OP.

Growing pains. Every tech startup growing on an exponential (as opposed to a linear fashion) level will not have 1:1 capacity. :R: 's been adding to its CS team significantly since the raise in Q2 2017.

Just because a product has a friendly face doesn’t mitigate the significant shortcomings in terms of its features or functionality.

@minimim

create a table comparing costs across available products right now

I’m sure it wouldn’t be welcome on your forum (which has had users blame Moneysupermarket for ‘ruining them’ and bringing on a class of ‘undesired, freeloading users’.), and some members of the community would decry the comparison (based off of real numbers and percentages) and say things like ‘you can’t reduce friendly customer support to a number’.