Here’s a good reason for never signing up for premium service.
I have ordered a first card 6 weeks ago. Never arrived. I have ordered a second card. Never arrived. I have ordered a third card. This one arrived (late) but guess what? With someone else’s name on it!!! So, i tried to order a new card and guess what again? The app says I have ordered too many cards!!
Can you believe someone might be getting YOUR card? I won’t say the name of the person whose card I have, but if your initials are KH, get worried because I could have your card! Until they don’t sort out their service stay out of premium at all costs!
Posting this here but also on the Monzo forum: I got the card for free in no time with them.