Help! Ordering a physical card problem


#1

I just logged in for the first time. My account is activated without a problem but I have 1 issue. When Im trying to order a physical card the system is not letting me to get the standard card for 5.99Euros. After I confirm the the delivery address , choose the global express delivery and press order card for free the system is telling to upgrade to premium with no other options. Any help pls?


#2

The “free global express delivery” is only available for premium customers.

What happens if you choose a different delivery option? If you can’t try to log out and in again. Or delete and install the app again. (There was a bug but I believe it was fixed recently.)


#3

Hey. It looks like you have managed to order a card :slight_smile: Please don’t hesitate to contact us if you have any further questions.

Have a great day.

Regards,

Andreas K


#4