Help..... confirming identity

We go on holiday in less that 2 weeks and trying to get my husbands identity confirmed, spoke to online chat last night and they said it’s being passed to the relevant team. How long does this take?

Most of the time it takes less than 10 minutes, sometimes they have to check it manually and it can take a few days.
Hang in there, I’m sure this will be solved within the next few days :slight_smile: