Help..... confirming identity


#1

We go on holiday in less that 2 weeks and trying to get my husbands identity confirmed, spoke to online chat last night and they said it’s being passed to the relevant team. How long does this take?


#2

Most of the time it takes less than 10 minutes, sometimes they have to check it manually and it can take a few days.
Hang in there, I’m sure this will be solved within the next few days :slight_smile: