HELP! Account locked & card declined for no reason


#1

Dear Revolut team

I have money on my account but first my transaction was declined and now I can not lock back into my profile in the app. It asks me to create a new account. Please help me since there is no way to reach you via phone and I rely on Revolut when being overseas.

Thanks
Lisa


#2

Hi Lisa.

I’ve sent you a message about this.


#3

Hi Jessica, Unfortunately I have not heard back yet. Please change my account number from +4917680585448 to +12156099190. I still can not access my account. Thanks, Lisa