Is anyone else having trouble receiving their physical card(s) in the mail?
I am a premium user and my experience has been great thus far until now.
I believe my card number was compromised on the 6th of June so as a preemptive measure I canceled my physical card and had it reissued. Expected delivery was the 9th. Nothing arrived, neither a tracking number. Support said there was a small delay and I should get it early the following week. 12th came and still nothing, neither a tracking number. Support said there was still a delay and by the end of the week it should arrive. 15th came and still absolutely nothing. Support said perhaps today or tomorrow and I should receive tracking information via an SMS. Still nothing.
This evening on my fourth attempt to contact support the agent said they are having issues with adding tracking information but it should be fixed in an upcoming update and advised me to order an additional card after they fixed the problem (although there was no ETA).
I am kind of at a loss on what to do…
Already checked with neighbours, post office, etc.
I need to wait to an unknown date to order a replacement card for the replacement card while I am paying for the premium option which I cannot even use?
Am I the only one that thinks that solution is nuts?